Welcome to Kitchen Cloud!
These Terms & Conditions govern your use of the Kitchen Cloud platform (“Platform”), operated to connect Home-Chefs (Sellers) with Customers who want to order fresh home-made food.
By accessing or using our Platform, you agree to these Terms.
1. PLATFORM ROLE
Kitchen Cloud is a marketplace platform. We:
Provide tools for home-chefs to list food items
Facilitate ordering and payments
Provide delivery ecosystem support (if applicable)
We do NOT:
Cook food
Own kitchens
Control hygiene of home-chef kitchens
Guarantee taste, quantity, or quality of food
Assume liability for any user misconduct
2. USER RESPONSIBILITIES
Users agree to:
Provide accurate information
Not misuse the platform
Not violate any local food safety laws
Not engage in fraudulent activities
Home-Chefs agree to:
Sell only fresh, hygienic, home-made food
Follow delivery timing & preparation guidelines
Clearly mention allergens, ingredients, and expiry time
Customers agree to:
Provide correct address & contact
Accept timely deliveries
Not misuse refund system
3. ORDERING & PAYMENTS
All payments are handled via secure third-party services.
Kitchen Cloud may charge a platform/service fee.
Orders once accepted may not be cancellable depending on chef availability.
4. REFUNDS & DISPUTES
Refunds are processed only when:
Wrong item delivered
Spoiled or unsafe food
Chef fails to prepare food
Refunds are NOT allowed for:
Personal taste preferences
Late deliveries caused by traffic or unavoidable conditions
Kitchen Cloud will mediate disputes but final decision lies with the platform.
5. INTELLECTUAL PROPERTY
All logos, branding, and platform content are property of Kitchen Cloud.
6. TERMINATION
Kitchen Cloud may suspend or block users violating policies.
7. LIABILITY LIMITATION
We are not liable for:
Any health-related issues caused by consumption of food
Delays in delivery
Third-party service failures
Users use the platform at their own risk.
8. CHANGES TO TERMS
Kitchen Cloud may update Terms at any time. Continued usage implies acceptance.
CONTACT
teamaryat@gmail.com